December 7, 2018


Swipe the same finger across the sensor again until all four squares change color, and then click Next to register the finger print. Please try again shortly. Thank you for your clear response to my problems with the fingerprint reader on my Envy dv7. Operating System – Windows 7, Windows 8, Windows 8. System function shipping configuration. Select the Driver tab.

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Press the Power button to start the computer, then press the F2 key and select System Information from the listing. Update the fingerprint reader software The fingerprint reader software usually referred to as the access manager software uses the fingerprint device driver to capture a fingerprint image and then control access to the logon accounts that you set up.

Modify your browser’s settings to allow Javascript to execute. Clean the fingerprint reader. Biometrics means measurement of biological identity markers. Find Solutions, ask questions, and share advice with finger;rint HP product owners. Europe, Middle East, Africa.

Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? Click “Log On” in the “My Identity” page.


Use the table below to determine which access manager software was available at the time the computer was purchased. The list of all available drivers for your product is shown above.

How does HP install software and gather data?

This page requires Javascript. If the access manager software available on the web site is newer than the version installed on your notebook, download and install it. After registering your fingerprint you can log off and then use your registered fingers to log on to Windows.

Please verify your product is powered on and connected, then try again in a few minutes. Europe, Middle East, Africa. The fingerprint sensor driver is listed. Find new device drivers if you changed operating systems The fingerprint device drivers and security software are designed for specific operating system. Let HP identify any out-of-date or missing drivers and software. System memory sfnsor specifications Size.

Solution and Diagnostic Data Collection. Select the Driver tab. Depending on the model number of your computer, there are options in the BIOS to turn the biometric device on and off. On HP notebook computers, the fingerprint reader is a small metallic sensor located near the keyboard or display.


HP Compaq b Notebook PC – Driver Downloads | HP® Customer Support

Note the version number and date. If there is a Biometric entry, then Windows supports the device. We were unable to retrieve the list of drivers for your product. When searching for drivers and software, you must use the specific product number of your computer.

I eventually managed it with help from Microsoft Support but when the fresh install had completed, I was not able to use Windows Hello and the fingerprint reader did not appear to be working. Secondary diskette drive controller.

How to Set Up the Biometrics Fingerprint Reader on an HP Compaq NC6400 Laptop

See your browser’s documentation for specific instructions. Primary 6-cell, Li-ion battery specifications.

Thank you for your clear sebsor to my problems with the fingerprint reader on my Envy dv7.

Tell me what you’re looking for and I can help find solutions. Thanks to you, I now have Windows Hello working again.